Capable and reliable volunteers don't just happen. One of the most important aspects of recruiting, training, and retaining good volunteers is being clear about expectations and being proactive when problems come up. The Volunteer Survival Guide is one of the best tools you can have at your disposal to do just that. A perfect companion to The Volunteer E… Read more…
The key to growth as a church, youth ministry, or a business is getting first-time guests to come back. And as any good manager of a hotel, a store, a restaurant, or an attraction knows, the key to getting guests to come back is not actually the rooms or the product or the food itself; it's how guests feel when they're there. It's about hospitali… Read more…