<P>Criticism is a fact of life.</P><P>So how should a Christian respond? <I>When Words Hurt: Helping Godly Leaders Respond Wisely to Criticism</I> by Warren Bullock provides a wide array of biblical, grace-filled responses — from overlooking the criticism to mounting a robust defense — that will enable you to maintain your dignity while enhancing your personal integrity.</P><P>In <I>When Words Hurt</I>, you'll find answers to these and many other questions:</P><P>When is it appropriate to separate the critical message from the messenger?</P><P>Does negative, anonymous correspondence have any value?</P><P>When should we speak up and when should we stay quiet?</P><P>Leaders get criticized. No one gets an exemption. Whatever your level of leadership, verbal arrows will be shot at you, and some of them will hit their target.<I> </I><I>When Words Hurt</I> will help you learn to face the criticism and the critic with grace.</P>